Recently, I was re-introduced to Andrew Thacker who used to be my manager many years ago. Andrew’s diligence, care and customer service has again shone through. Due to the complexity of my businesses and investments, I’m not the easiest person to get finance for. When many others would have walked, Andrew stood up! The loan was obtained and settled and my net wealth rose again due solely to Andrew’s ability to drag and kick the finance through the goals. Thankyou!!!
We are writing to thank you for all your help, particularly in respect of my husband’s recent ill health, and are happy to share our story with others.Being self-employed we needed to assess our situation in the “unlikely event of either one of us becoming ill or injured”. We had realised that our current insurance policy didn’t cover us adequately and enlisted the help of Sarah at Westlawn Financial Planning to find an insurance that would cover our needs for our current financial situation. Sarah led us through the policy and explained everything to us. We signed the forms and made ONE premium payment when disaster struck – my husband became critically ill. He was in a coma for three and a half weeks, and for many months following was extremely sick, and still now, over twelve months later, is recovering. However, even though I was in Sydney while my husband was still in hospital there, Sarah kept in contact with me after I lodged our claim and, very efficiently, made sure our claim was followed up until the payout was made. Even though we had only made ONE premium payment, our policy was honoured and we received the full payout figure which, of course, brought me great peace of mind. We would recommend to anyone to use the services offered by Westlawn Finance as our experiences have shown that everyone we have dealt with has a friendly, professional and understanding approach and have treated us as valuable customers – not just a number.
We would like to sincerely thank you for your efforts to help us with our lending proposition. As always, you handled the situation in a most professional manner and we really did appreciate the time and effort you put in.
The Grafton District Services Club recently funded a major renovation of our Club premises through Westlawn Finance, Grafton. Their professional approach and ease of operation allowed for a smooth transfer of funds with a minimum of fuss.’Westlawn’ could teach the big banks a lesson in communication with prospective customers and current customers.
We, as a firm of country accountants, do not get service from the big banks as do our counterparts in larger centres.Westlawn Finance, and especially Mr Peter Zeller, provide us with competitive, quick and efficient service for our clients.